deluxe queuing

   A mostly AT&T term describing a feature that permits incoming calls to be placed in a queue when all lines are busy. The queue can be either a Ringback Queue (RBQ) in which the user hangs up and is called back when a trunk becomes available, or an Off Hook Queue
(OHQ) in which the user waits off-hook and is connected to the next available trunk.

IT glossary of terms, acronyms and abbreviations. . 2015.

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